Front Desk Agent

Hilton Washington DC/Rockville Hotel & Executive Meeting Center; Rockville (MD); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Disability insurance

Employee assistance program

Life insurance

Paid vacation, sick and holidays

Hilton Hotel discounts

Team Member Parking

Daily Team Member meals

Job summary

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is seeking a friendly Front Desk Agent to deliver exemplary guest service, check in/out reservations, and assist guests with billing and hotel questions. Stellar verbal and written communication are essential, and Hilton experience is preferred but not required.

You will learn and accurately use the property management system to support guests and teammates.

Qualifications

• Experience in hospitality or guest services is preferred.
• Ability to learn and use a property management system.
• Customer service experience required.

Responsibilities

• Provide exemplary guest service at the front desk.
• Check in/out guests and handle billing questions.
• Assist guests with hotel information and requests.
• Learn and use the property management system accurately.

Skills

Customer service

Verbal communication

Written communication

Tools

Property Management System (PMS)

Job description

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Hilton experience is preferred but not required. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.

Qualifications

• Hilton and PEP experience preferred but not required
• Must be able to learn and accurately use the property management system
• Customer service experience required

Full Time Team Members are eligible for:

• Medical, dental, vision insurance
• 401(k) with employer match
• Disability insurance
• Employee assistance program
• Life insurance
• Paid vacation, sick and holidays
• Hilton Hotel discounts
• Team Member Parking
• Daily Team Member meals

Source: Driftwood Hospitality