Rooms Coordinator, Front Office - Washington Hilton

Hilton; Washington (District of Columbia); On-site; USD 33,300 - 47,427; Full time

Benefits offered by this job

Medical Insurance Coverage for you and your family

Go Hilton travel program

Access to daily pay through DailyPay

Employee stock purchase program (ESPP)

Paid parental leave

Debt-Free Education through Guild Education

Mental health resources

Best-in-Class Paid Time Off (PTO)

401(k) plan and company match

Job summary

Washington Hilton seeks a Rooms Coordinator for the Front Office, responsible for pre-registration and managing special requests for guests. The role requires strong leadership, teamwork, and a commitment to guest satisfaction.

Compensation is $29.30 per hour, with extensive benefits including medical insurance, flexible shifts, and access to the Go Hilton travel program. Potential candidates should be prepared to ensure exceptional experiences for guests and have a strong teamwork ethic.

Qualifications

• Candidates must be passionate about hospitality and providing excellent service.
• Integrity is essential for role responsibilities.
• Demonstrated leadership qualities or experience in teamwork are crucial.

Responsibilities

• Responsible for pre-registration and handling special reservation requests.
• Prepare VIP key packets and special arrangements.
• Resolve customer complaints effectively.

Skills

Passionate about delivering exceptional guest experiences

Integrity

Leadership

Teamwork

Ownership

Demonstrated Quality

Productivity

Dependability

Customer Focus

Adaptability

Job description

Position Overview

Rooms Coordinator (Front Office) at Washington Hilton.

Position Details

• Shift Pattern: Full Availability and Flexibility (weekdays, weekends, and holidays as needed)
• Pay Rate: $29.30 per hour
• Medical Insurance Coverage available for you and your family

Benefits

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible team members, including partners and adoptive parents
• Debt-Free Education: access to educational credentials through partnership with Guild Education, including college degrees and professional certifications
• Flexible shifts and days off
• Mental health resources including free counseling through Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401(k) plan and company match

Responsibilities

• Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups
• Prepares all VIP key packets and makes special arrangements as needed
• Resolve customer complaints by conducting thorough research and finding the most effective resolution
• Authorize revenue allowances to ensure that rates, comments, special/guest requests are set-up correctly
• Ensure routing, prepare daily reports, and no-shows are processed according to the event manager

Qualifications

• Hospitality – passionate about delivering exceptional guest experiences
• Integrity – do the right thing, all the time
• Leadership – leaders in industry and communities
• Teamwork – team players in everything
• Ownership – own actions and decisions
• Demonstrated Quality, Productivity, Dependability, Customer Focus, and Adaptability