Front Office Representative - Northwest GA Oncology Services (Days)

Tanner Health; Carrollton (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Tanner Health in Carrollton, GA seeks a front desk associate to be the first point of contact for patients. You will perform check-in/check-out duties, collect deductibles and coinsurances, post payments, and schedule follow-up appointments, while assisting with answering calls and registering new patients.

This role requires excellent customer service, multitasking, and professional communication with patients, staff, and payers. No prior experience required; HS diploma or GED is required.

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• Applicant must demonstrate strong customer service and professional communication.

Responsibilities

• Greet and check-in/check-out patients in a courteous, efficient manner.
• Enter charges, collect deductibles and coinsurances, and post payments.
• Schedule follow-up appointments and register new patients.
• Answer phones, direct calls, and assist with patient questions.
• Maintain smooth patient flow and high level of accuracy in tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Detail oriented

Professional demeanor

Phone etiquette

Education

High School Diploma or GED

Job description

#26-1472

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion