Front Office Representative - General Surgery Practice (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 29,000 - 42,000; Full time

Job summary

Tanner Medical Group in Georgia is seeking a front desk receptionist to be the first point of contact for patients. You will handle check-in and check-out, collect deductibles and coinsurances, post payments, and schedule follow-up appointments.

Qualifications include a High School Diploma or GED, no prior experience required, and strong customer service, communication, and multitasking skills. Healthcare experience is preferred, with a professional demeanor and attention to detail.

Qualifications

• High School Diploma or GED required.
• No prior experience required.
• One year of customer service preferred.
• Experience in healthcare setting preferred.
• Excellent public relations and professional demeanor.
• Ability to communicate effectively with staff, patients and payers.
• Ability to multitask in a fast-paced environment with interruptions.
• Detail oriented and organized.

Responsibilities

• Check-in and check-out duties, including entering charges and collecting payments.
• Posting payments and scheduling follow-up appointments.
• Answering telephone and registering new patients.
• Maintain high level of customer service and accuracy.
• Communicate proactively and assist patients with questions.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Computer skills

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion