Front Office Representative - Healthcare Children (Days)

Tanner Health; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Health is seeking a front desk receptionist to manage patient check-in and check-out in a fast-paced healthcare office. You will enter charges, collect payments, post payments, and schedule follow-up appointments while handling phone requests and new patient registrations.

The role emphasizes excellent customer service, professional communication with patients and staff, and accurate data entry in a busy environment. High school diploma required, healthcare experience preferred.

Qualifications

• High School Diploma or GED required.
• No prior work experience required.
• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills with a professional demeanor when dealing with the public, coworkers, Tanner Medical Group, medical staff, patients, families and third-party payers.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work.
• Detail oriented.
• Ability to switch-task in a fast-paced environment with frequent interruptions.
• Must possess initiative and drive to complete projects from start to finish.

Responsibilities

• Greet patients and manage check-in and check-out duties, including entering charges and posting payments.
• Collect deductibles and coinsurances and schedule follow-up appointments.
• Assist with answering phones, registering new patients and making appointments.
• Maintain high levels of customer service and accuracy during busy periods.
• Communicate proactively with patients and assist with questions and requests as needed.

Skills

Customer service

Healthcare experience

Public relations

Communication skills

Multitasking

Detail oriented

Computer skills

Teamwork

Reading & writing

Initiative

Organization & prioritization

Education

High School Diploma or GED

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion