Front Office Representative - Carrollton/Bremen ENT (Daysv

Tanner Health; Carrollton (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Tanner Medical Group is seeking a patient-focused front desk clerk to serve as the first point of contact in the office. You will handle check-in/check-out, scheduling, registrations, and payments while providing courteous, accurate service to patients and families.

The role emphasizes multi-tasking in a fast-paced environment with a professional demeanor and strong teamwork across medical staff and third-party payers.

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.

Responsibilities

• Greet and assist patients at check-in and check-out.
• Answer telephones, schedule appointments, register patients.
• Collect copays, deductibles and coinsurances; post payments; take messages.
• Maintain high level of customer service and accuracy; handle inquiries from patients.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Computer proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Scheduling software

Job description

#26-1492

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include answering telephones, scheduling appointments, registering patients, collecting copays, deductibles and coinsurances, posting payments and taking messages. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion