Front Office Representative - Northwest GA Oncology Services (Days)

Tanner; Carrollton (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Tanner Medical Group is seeking a patient-facing front desk representative to manage check-in/check-out, billing entries, and appointment scheduling with accuracy and courtesy.

Ideal candidates have a high school diploma, strong customer service skills, and a professional demeanor. No previous healthcare experience is required, but preferred for advancement opportunities.

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Excellent public relations skills and professional demeanor.

Responsibilities

• Greet patients and perform check-in and check-out duties.
• Enter charges, collect deductibles and coinsurances, post payments.
• Schedule follow-up appointments and coordinate with staff.
• Answer phones, register new patients and make appointments.
• Communicate proactively and assist patients with questions and requests.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Computer skills

Education

High School Diploma or GED

Job description

#26-1472

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion