Front Office Representative - Surgical Group (Days)

Tanner Health; Carrollton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Carrollton, Georgia, is seeking a Front Office Representative for the Surgical Group. This role involves managing patient check-in and check-out, answering calls, and scheduling appointments. The ideal candidate should possess a high school diploma, have strong customer service skills, and be able to work in a fast-paced environment. Experience in healthcare is preferred. Competitive pay and benefits offered.

Qualifications

• High School Diploma or GED required.
• No prior work experience required, but customer service experience preferred.
• Experience in a Healthcare setting preferred.

Responsibilities

• Responsible for check-in and check-out duties.
• Assists with answering telephone and scheduling follow-up appointments.
• Maintains high level of customer service and accuracy.

Skills

customer service experience

public relations skills

computer proficiency

organizational skills

ability to work in fast-paced environment

Education

High School Diploma or GED

Job description

Front Office Representative - Surgical Group (Days)

Join to apply for the Front Office Representative - Surgical Group (Days) role at Tanner Health.

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow-up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work.
• Professional appearance.
• Detail oriented.
• Ability to switch-task.
• Must possess initiative and drive to a project from beginning to a successful completion.