Front Office Representative - West Georgia Urology (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Tanner-Health-1 in Carrollton, GA seeks a friendly front desk receptionist to manage patient check-in and check-out, collect copays, and schedule follow-ups. You will support filing, communications with patients, and basic billing tasks in a busy healthcare office.

Ideal candidates have a High School diploma or GED and at least one year of customer service experience, with healthcare exposure preferred and a courteous, professional demeanor.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Excellent public relations and professional demeanor.
• Ability to communicate effectively with patients, staff, and third-party payers.

Responsibilities

• Greet and assist patients at check-in and check-out.
• Enter charges, collect deductibles and payments.
• Post payments and schedule follow-up appointments.
• Answer telephone and register new patients.
• Maintain a high level of customer service and accuracy.

Skills

Customer service

Healthcare setting

Communication

Teamwork

Multitasking

Detail oriented

Education

High School Diploma or GED

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion