Front Office Representative - Carrollton OB GYN (Days)

Tanner; Carrollton (GA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Tanner is seeking a diligent front desk professional for patient check-in/check-out, billing, and scheduling in Carrollton, GA. You will handle telephone inquiries, register new patients, and coordinate follow-up appointments, while delivering friendly, accurate service to patients.

Our ideal candidate has strong communication skills, a professional demeanor, and the ability to multitask in a fast-paced healthcare office. Prior healthcare exposure is preferred but not required.

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor with the public.
• Ability to communicate effectively with coworkers, Tanner Medical Group, medical staff, patients, families, and third-party payers.
• Ability to make independent decisions with sound judgement.
• Ability to work in a fast-paced environment with interruptions and high stress.
• Ability to work well in a team-oriented environment.
• Organize for time utilization, productivity and smooth patient flow.
• Proficient use of computer equipment.
• Read and write legibly with spelling accuracy.
• Organize, analyze and prioritize work.
• Professional appearance.
• Detail oriented.
• Ability to switch-task.
• Initiative and drive to complete projects from start to finish.

Responsibilities

• Check-in and check-out duties including entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments.
• Answer telephone, register new patients and make appointments.
• Multi-task while maintaining a high level of customer service and accuracy.
• Communicate proactively and assist patients with questions and requests as necessary.

Skills

Customer service

Communication

Public relations

Teamwork

Time management

Detail oriented

Multitasking

Problem solving

Initiative

Education

High School Diploma or GED

Tools

Computer skills

Job description

#25-1600

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion