Front Office Representative - Healthcare Children (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Tanner Medical Group is seeking a friendly front desk associate to greet patients, manage check-in and check-out, enter charges, and post payments. You will schedule follow-up appointments and assist with patient flow to maintain efficiency.

Strong communication, multitasking, and a professional demeanor are essential. No prior experience required, but healthcare setting familiarity and computer skills are a plus. The role emphasizes accuracy and patient service.

Qualifications

• One year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Excellent public relations skills with a professional demeanor.
• Ability to communicate effectively with coworkers, Tanner Medical Group, patients, families, and third-party payers.
• Ability to multitask and stay accurate in a fast-paced environment.

Responsibilities

• Check-in and check-out duties, including entering charges and posting payments.
• Collect deductibles and coinsurances; schedule follow-up appointments.
• Answer telephones, register new patients, and make appointments.
• Maintain high levels of customer service and accuracy; assist with patient questions.
• Communicate proactively with patients and staff.

Skills

Customer service

Public relations

Communication

Teamwork

Multitasking

Detail oriented

Education

High School Diploma or GED

Tools

Computer skills

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion