Front Office & Patient Services Coordinator

Miracle-Ear, Inc.; San Antonio (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health & Financial

Work-life Balance

Well-being

Career Development

Job summary

Miracle-Ear, Inc. in San Antonio, TX seeks a Front Office Associate to join a team dedicated to improving lives through hearing solutions.

You will manage the customer intake, support clinic operations, and help drive store performance through effective scheduling and outreach. The role requires strong administrative skills, comfortable handling inbound and outbound calls, and a friendly, patient-centric approach.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and schedule appointments with accuracy.
• Coordinate appointments in-person and by phone; confirm details.
• Drive appointments to support store performance through outbound calls.
• Monitor inventory, billing and invoicing; respond to inquiries and walk-ins.
• Support marketing efforts and promotions; assist in selling hearing aid accessories.

Skills

Administrative experience

Customer support

Appointment management

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. in San Antonio, TX seeks a Front Office Associate to join a team dedicated to improving lives through hearing solutions.

You will manage the customer intake, support clinic operations, and help drive store performance through effective scheduling and outreach. The role requires strong administrative skills, comfortable handling inbound and outbound calls, and a friendly, patient-centric approach.