Front Desk & Admin Coordinator — Customer-Focused Growth

Amplifon; Jackson (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Ongoing professional training and dev

Career growth opportunities

Paid Time Off

Paid Holidays

Job summary

Miracle-Ear, a trusted hearing health provider, seeks a Front Desk Associate to be the first point of contact, delivering exceptional service both on the phone and in person. The role focuses on creating a positive customer experience and handling administrative tasks efficiently.

The ideal candidate brings office administration or customer service experience, comfortable with inbound/outbound calls, scheduling, and payments, plus a friendly, proactive demeanor.

Qualifications

• High school diploma required.
• Administrative/front office background.
• Direct customer support experience.
• Comfortable handling inbound and outbound calls.
• Appointment scheduling and strong phone etiquette.
• Sales-minded and takes initiative.
• Outgoing, detail oriented and able to document records.

Responsibilities

• Manage the customer journey as the first point of contact and set expectations for appointments.
• Schedule, screen, and confirm new appointments via inbound and outbound calls.
• Provide resolution to customer concerns or questions.
• Communicate customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database with updated office records.
• Inform customers about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Assist in office promotions and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Skills

Administrative background

Customer service experience

Front desk communications

Phone etiquette

Sales-minded

Detail oriented

Education

High school diploma

Tools

Office software

Job description

Miracle-Ear, a trusted hearing health provider, seeks a Front Desk Associate to be the first point of contact, delivering exceptional service both on the phone and in person. The role focuses on creating a positive customer experience and handling administrative tasks efficiently.

The ideal candidate brings office administration or customer service experience, comfortable with inbound/outbound calls, scheduling, and payments, plus a friendly, proactive demeanor.