Patient Experience Coordinator – Front Desk (PRN)

Concentra, Inc; South Portland (ME); On-site; USD 23,818 - 30,968; Part time

Job summary

Concentra, Inc in South Portland, ME is hiring a Patient Service Specialist - PRN to manage front-office tasks and deliver exceptional patient care. You will register patients, schedule appointments, answer multi-line calls, and direct patients to the right services while maintaining HIPAA compliance.

The role emphasizes accuracy in paperwork, patient education, and teamwork with clinical staff. Prior front-office experience and a high school diploma are preferred; compensation ranges hourly as

Qualifications

• 6 months to 1 year of job-related experience
• Working knowledge of state-specific occupational medicine requirements preferred
• Ability to use front office software and Microsoft Office

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization to process patients for services as needed
• Check in patients using the patient management system
• Explain required forms and ensure proper completion

Skills

Customer service

Attention to detail

Sense of urgency

Initiative

Flexibility

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Patient management system

Job description

Concentra, Inc in South Portland, ME is hiring a Patient Service Specialist - PRN to manage front-office tasks and deliver exceptional patient care. You will register patients, schedule appointments, answer multi-line calls, and direct patients to the right services while maintaining HIPAA compliance.

The role emphasizes accuracy in paperwork, patient education, and teamwork with clinical staff. Prior front-office experience and a high school diploma are preferred; compensation ranges hourly as