Front Office Patient Experience Specialist

Concentra, Inc; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer  

Medical, Vision, Telehealth & Dental

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra, Inc is seeking a Patient Service Specialist in St. Louis to join the front office team.

You will greet patients, assist with scheduling and registrations, and operate the multi-line phone system to ensure a welcoming clinical experience. The role requires a High School Diploma or GED and 6 months to 1 year of related experience, with proficiency in Microsoft Office and patient management systems.

Qualifications

• Education: High School Diploma or GED.
• 6 months to 1 year of relevant experience.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion.
• Answer incoming telephone lines and direct calls.
• Contact patients regarding appointment reminders, rescheduling or cancellations.
• Check out patients and distribute records.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

Communication

HIPAA awareness

Data entry

Team interaction

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internal systems

Job description

Concentra, Inc is seeking a Patient Service Specialist in St. Louis to join the front office team.

You will greet patients, assist with scheduling and registrations, and operate the multi-line phone system to ensure a welcoming clinical experience. The role requires a High School Diploma or GED and 6 months to 1 year of related experience, with proficiency in Microsoft Office and patient management systems.