Patient Service Concierge - Front Office with PTO

Concentra, Inc; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer  

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra, Inc. is seeking a Patient Service Specialist for our Louisville, KY center. You will greet patients, manage registrations, schedule appointments, and handle multi-line calls to ensure a welcoming, compliant experience. Center hours are Monday–Friday, 8am–5pm, at 6460 Dutchmans Parkway.

Responsibilities include check-in/out, paperwork processing, referrals, and coordination with leadership to maintain efficient operations. Strong customer service and MS Office skills are essential.

Qualifications

• Education Level: High School Diploma or GED

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA/PHI confidentiality

Communication

Interpersonal skills

Microsoft Office (Word, Excel, Outlook

Data entry

Front office operations

Service standards

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Data entry

Job description

Concentra, Inc. is seeking a Patient Service Specialist for our Louisville, KY center. You will greet patients, manage registrations, schedule appointments, and handle multi-line calls to ensure a welcoming, compliant experience. Center hours are Monday–Friday, 8am–5pm, at 6460 Dutchmans Parkway.

Responsibilities include check-in/out, paperwork processing, referrals, and coordination with leadership to maintain efficient operations. Strong customer service and MS Office skills are essential.