Patient Experience & Front Desk Specialist

Concentra, Inc; Hazelwood (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Match

Health/Dental/Vision Insurance

Life & Disability Insurance

PTO & Sick Days

Referral Bonus

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra in Hazelwood, MO, is seeking a Patient Service Specialist to join our front office team. You will greet patients, check them in, schedule and reschedule appointments, and coordinate with clinicians to ensure smooth patient flow.

The role requires strong customer service, attention to detail, and the ability to handle confidential information in compliance with HIPAA. You will work with a multi-line phone system and a patient management system to support everyday operations.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services as needed.
• Check in patients using patient management system.
• Explain and collect necessary forms from patients.
• Answer incoming calls and route appropriately.
• Schedule and reschedule appointments; send reminders.
• Check out patients and distribute records.
• Manage office supplies and forms inventory.
• Disseminate paperwork to outside parties.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and participate in training.
• Process patient referrals including checkout and education.
• Assist in daily administrative functions with Center Operations Director.
• Maintain a neat, clean facility appearance.
• Use reporting tools to scan and distribute employer results.
• Review clinician transcriptions and enter charges.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

HIPAA/PHI

Communication

MS Office

Front Office Ops

Problem Solving

Teamwork

Education

High School Diploma or GED

Tools

Patient Management System

Charge Entry System

Excel

Outlook

Job description

Concentra in Hazelwood, MO, is seeking a Patient Service Specialist to join our front office team. You will greet patients, check them in, schedule and reschedule appointments, and coordinate with clinicians to ensure smooth patient flow.

The role requires strong customer service, attention to detail, and the ability to handle confidential information in compliance with HIPAA. You will work with a multi-line phone system and a patient management system to support everyday operations.