Front Office Patient Experience Specialist

ALLEVIO CARE, LLC; Ogden (UT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and company aren’t

Job summary

ALLEVIO CARE, LLC is seeking a Patient Experience Specialist in Ogden, UT to schedule appointments, answer inquiries, and welcome patients in a calm, friendly office environment for patients and families.

You will collect copays, verify demographics and insurance information, and support physicians and staff while ensuring accurate documentation and billing readiness. A year of medical front office experience is required with strong communication skills.

Qualifications

• One year or more of medical front office experience.
• Understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsibilities

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails.
• Check patient pop/hush mail.
• Collect copays and other fees and perform proper money handling tasks.
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents.
• Handles referrals, medical records and will mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive.
• Provide after-care instructions if applicable.
• Work as a team and provide overall support for the physicians and other office staff.

Skills

Front office experience

Medical billing/insurance knowledge

Communication skills

Attention to detail

Team collaboration

Job description

ALLEVIO CARE, LLC is seeking a Patient Experience Specialist in Ogden, UT to schedule appointments, answer inquiries, and welcome patients in a calm, friendly office environment for patients and families.

You will collect copays, verify demographics and insurance information, and support physicians and staff while ensuring accurate documentation and billing readiness. A year of medical front office experience is required with strong communication skills.