Front Office & Customer Experience Associate

Amplifon; Lynchburg (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health & Financial benefits

Work-life balance

Well-being programs

Career development

Job summary

Miracle-Ear is seeking a Front Office Associate to join our team in Lynchburg, VA. The role focuses on managing the customer journey, scheduling, and delivering a high-quality experience for clients seeking hearing solutions.

Responsibilities include appointment coordination, assisting with billing, and supporting in-store marketing efforts. A minimum of two years in administrative and customer support roles is required, along with proficiency in Microsoft Office and Windows.

Qualifications

• Must have at least 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.

Skills

Appointment management

Customer service experience

Communication

Administrative experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear is seeking a Front Office Associate to join our team in Lynchburg, VA. The role focuses on managing the customer journey, scheduling, and delivering a high-quality experience for clients seeking hearing solutions.

Responsibilities include appointment coordination, assisting with billing, and supporting in-store marketing efforts. A minimum of two years in administrative and customer support roles is required, along with proficiency in Microsoft Office and Windows.