Front Office & Patient Experience Coordinator (Float)

Athletico; Decatur (IL); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical & Rx, Dental and Vision (elig.

HSA, Healthcare FSA, Dependent Care F"

Progyny Fertility Benefit

Retirement 401(k) with company match

15 days PTO (accruing)

Zusammenfassung

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will work with clinical teams and PES to support revenue cycle performance while maintaining data integrity and compliance.

You will educate patients on financial responsibilities, assist with insurance verification, and manage scheduling workflows. This role requires strong customer service and proficiency with EMR systems and MS Office in a

Qualifikationen

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Aufgaben

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including insurance eligibility and authorizations.
• Educate patients on financial responsibilities and digital tools to improve engagement.
• Collect time-of-service payments and meet collection targets.
• Manage clinic scheduling workflows to optimize provider availability.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track outcomes and support improvements.
• Coordinate communication of progress notes to referral sources.
• Support clinic engagement through patient milestone celebrations and community events.
• Participate in ongoing training and cross-training programs.

Kenntnisse

Customer service excellence

MS Office & Excel

Insurance verification knowledge

Financial clearance experience

HIPAA compliance understanding

Effective communication

Ausbildung

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Dashboards & reporting tools

Microsoft Office

Jobbeschreibung

Athletico is seeking a Patient Experience Coordinator to ensure accurate patient intake, financial clearance, and a seamless front-office experience. You will work with clinical teams and PES to support revenue cycle performance while maintaining data integrity and compliance.

You will educate patients on financial responsibilities, assist with insurance verification, and manage scheduling workflows. This role requires strong customer service and proficiency with EMR systems and MS Office in a