Front Office & Patient Experience Coordinator

Athletico Physical Therapy; Oregon (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA & FSA benefits

Progyny Fertility Benefit

Life Insurance

Disability Insurance (Short & Long)

Job summary

Athletico Physical Therapy is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will work closely with the Clinic Manager and clinical teams to maintain compliance, data integrity, and support revenue cycle performance, including insurance verification and collections.

Ideal candidates have 1–2 years of healthcare administration and customer service experience, with strong MS Office and EMR

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills; ability to communicate clearly with patients.
• 1–2 years of customer service and healthcare administration experience preferred.

Responsibilities

• Deliver an exceptional front-office experience and greet patients warmly.
• Complete patient intake/registration with demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and digital tools; collect time-of-service payments.

Skills

Excellent customer service

Communication skills

Education

High School Diploma or GED

Tools

EMR/EHR systems

Microsoft Office (Outlook, Excel, Word)

Scheduling platforms

Job description

Athletico Physical Therapy is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will work closely with the Clinic Manager and clinical teams to maintain compliance, data integrity, and support revenue cycle performance, including insurance verification and collections.

Ideal candidates have 1–2 years of healthcare administration and customer service experience, with strong MS Office and EMR