Front Office & Patient Experience Coordinator

Miracle-Ear, Inc.; Irving (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Health Savings Account

Life Insurance

Paid Time Off

Paid Holidays

Volunteer time off

Parental leave

Wellness program

EAP

Ampli-Academy training

Job summary

Miracle-Ear, Inc. in Irving, Texas is seeking a Front Office Associate to join a team that blends care and performance. You will manage customer intake, support clinical operations, and help drive store performance through effective scheduling and communication.

This full-time role offers $19.00/hour plus a $250 monthly bonus based on clinic goals, with comprehensive benefits and opportunities for growth through Ampli-Academy and other training programs.

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Coordinate, screen, and confirm appointments in-person and by phone to manage schedules efficiently.
• Drive customer appointments to support store performance with outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain the customer database and ensure data privacy in line with regulations.
• Provide routine after-care services, including troubleshooting and maintenance of hearing aid devices.
• Partner with the Hearing Care Professional to support marketing efforts and promotions.

Skills

Communication

Customer service

Attention to detail

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. in Irving, Texas is seeking a Front Office Associate to join a team that blends care and performance. You will manage customer intake, support clinical operations, and help drive store performance through effective scheduling and communication.

This full-time role offers $19.00/hour plus a $250 monthly bonus based on clinic goals, with comprehensive benefits and opportunities for growth through Ampli-Academy and other training programs.