Front Office Coordinator - Healthcare & Scheduling

Amplifon; Palm Harbor (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Health Savings Account

Life insurance

PTO & holidays

EAP & Wellness

Job summary

Miracle-Ear in Palm Harbor, FL is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through schedule management. Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

This full-time role offers $18.00/hour, with schedule Monday–Friday 8:30am–5:00pm, and benefits including Medical, Dental, Vision, 401(k) with company match, PTO, holidays, EAP and

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting and 2+ years in direct customer support.
• 2+ years of experience with appointment setting and customer database management.
• Comfortable handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: Set appointment expectations and deliver a quality experience, coordinate and confirm appointments, drive appointments to support store performance.
• Store Administration & Operations: Monitor inventory, assist with billing/invoicing, manage customer inquiries and walk-ins, maintain customer database with privacy compliance, perform after-care services for hearing aids.
• Retail Sales & Marketing Support: Partner with Hearing Care Professional on marketing, promotions, and social media; prepare customer appointments and assist in selling hearing aid accessories.

Skills

Appointment setting

Customer service

Communication

Data privacy

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

MS Office

Windows

Job description

Miracle-Ear in Palm Harbor, FL is seeking a Front Office Associate to manage customer intake, support clinical operations, and drive store performance through schedule management. Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

This full-time role offers $18.00/hour, with schedule Monday–Friday 8:30am–5:00pm, and benefits including Medical, Dental, Vision, 401(k) with company match, PTO, holidays, EAP and