Front Office & Patient Care Coordinator

Hanger Inc; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Holidays and PTO

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our Louisville clinic. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments for casts, measurements, and prosthetic care.

The role requires strong communication and computer skills, with prior reception or medical front office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment may be used in selection.
• Less than one year of customer service or related experience is preferred.
• Experience in a receptionist role or medical front office procedures is preferred.
• Must have or be eligible for a valid driver's license.

Responsibilities

• Greet and assist patients at the front desk, providing wait time information and handling inquiries.
• Verify patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, providing information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Front desk

Customer service

Communication

Windows

Data entry

Education

High school diploma

Tools

Microsoft Office

EHR systems

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our Louisville clinic. You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments for casts, measurements, and prosthetic care.

The role requires strong communication and computer skills, with prior reception or medical front office experience preferred.