Front Office Supervisor: Guest Experience Leader

Schulte-Hospitality-Group; New Orleans (LA); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Telemedicine and Mental Health care

Health Insurance options

401(k) Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Savings Marketplace Discounts

Résumé du poste

Schulte Hospitality Group in New Orleans, LA, seeks a dynamic Front Office Supervisor to lead our guest service team. You'll oversee daily front desk operations, ensure smooth check-in/out, and maintain service standards in a fast-paced hotel environment.

You'll mentor staff, assign duties, and collaborate with departments to resolve guest issues while upholding our culture of hospitality. This role requires leadership, clear communication, and a commitment to exceeding guest expectations.

Qualifications

• In-depth knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members

Responsabilités

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Connaissances

Strong leadership

Multitasking

Guest service excellence

Description du poste

Schulte Hospitality Group in New Orleans, LA, seeks a dynamic Front Office Supervisor to lead our guest service team. You'll oversee daily front desk operations, ensure smooth check-in/out, and maintain service standards in a fast-paced hotel environment.

You'll mentor staff, assign duties, and collaborate with departments to resolve guest issues while upholding our culture of hospitality. This role requires leadership, clear communication, and a commitment to exceeding guest expectations.