Front Office Operations Lead — Guest Experience

remingtonhotelscareers; Indianapolis (IN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hotel Discount

Free Downtown parking and meal

401(k) Matching

Job summary

Remington Hotels in Indianapolis, IN seeks an experienced Front Office Supervisor/Manager to lead guest services, check-in/check-out efficiency, and frontline staffing. You will oversee MICROS operations and coordinate with Housekeeping and Engineering to address room requests and maintenance needs.

A strong work ethic and flexible schedule are required. The role supports the General Manager with special requests and group blocks, with benefits including hotel discounts, parking, meals, and

Qualifications

• High work ethic and initiative.
• Proven customer service and problem-solving experience.
• Regular attendance.
• May be required to work varying schedules to reflect business needs.
• Focus and maintain attention to tasks even with interruptions.

Responsibilities

• Greet guests and check them in/out promptly and cordially.
• Oversee staffing levels for front desk, supervising, training, and scheduling of staff.
• Understand front office duties and perform them when needed.
• Resolve guest complaints and ensure satisfaction through investigation and problem solving.
• Operate MICROS system for daily transactions and reporting.
• Coordinate with Housekeeping and Engineering on room requests and needs.
• Assist the GM with special requests, group blocks, and unusual circumstances.

Skills

Customer service

Problem solving

Attendance

Schedule flexibility

Communication

Job description

Remington Hotels in Indianapolis, IN seeks an experienced Front Office Supervisor/Manager to lead guest services, check-in/check-out efficiency, and frontline staffing. You will oversee MICROS operations and coordinate with Housekeeping and Engineering to address room requests and maintenance needs.

A strong work ethic and flexible schedule are required. The role supports the General Manager with special requests and group blocks, with benefits including hotel discounts, parking, meals, and