Assistant Front Office Manager - Guest Experience & Ops

remingtonhotelscareers; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

Remington Hotels is seeking a Front Office leader in Philadelphia to greet guests, manage front desk operations, and coordinate with housekeeping and engineering. You will hire and train staff, handle guest complaints, and ensure smooth daily transactions using MICROS.

This role requires strong customer service and the ability to adapt to varying schedules and busy periods. The position offers a starting salary of $50,000 with growth potential in a hospitality-driven environment.

Qualifications

• Proven customer service and problem solving experience.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks and complete work on time despite interruptions.

Responsibilities

• Anticipate guest needs and respond promptly, greeting and communicating cordially with guests.
• Manage front office staffing, interviewing, hiring, supervising, training and scheduling front desk staff.
• Ensure staff understand job descriptions and can perform duties as needed.
• Resolve guest complaints and ensure satisfaction through investigation and creative problem solving.
• Operate MICROS system for daily transactions and communicate with housekeeping/engineering about requests.

Skills

High work ethic

Self-initiative

Independent judgment

Customer service

Punctual attendance

Job description

Remington Hotels is seeking a Front Office leader in Philadelphia to greet guests, manage front desk operations, and coordinate with housekeeping and engineering. You will hire and train staff, handle guest complaints, and ensure smooth daily transactions using MICROS.

This role requires strong customer service and the ability to adapt to varying schedules and busy periods. The position offers a starting salary of $50,000 with growth potential in a hospitality-driven environment.