Guest Experience Front Desk Lead

remingtonhotelscareers; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hotels is seeking a Front Office Supervisor to ensure staffing levels, interview and train front desk staff, and oversee MICROS transactions. You will coordinate with housekeeping and Engineering, greet guests, and handle check-ins/outs professionally.

The role requires calm handling of high-demand guests, teamwork, and flexibility to work nights, weekends, and holidays in an in-office setting.

Qualifications

• Ability to calmly work with high demand and upset guests.
• Strong work ethic and initiative.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Staffing front office: interview, hire, supervise, train and schedule front desk teams.
• Understand Front Office roles and duties and perform them when needed.
• Operate MICROS system and manage daily transactions.
• Review AM/PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Customer service

Calm under pressure

Communication skills

Team collaboration

Tools

MICROS system

Job description

Remington Hotels is seeking a Front Office Supervisor to ensure staffing levels, interview and train front desk staff, and oversee MICROS transactions. You will coordinate with housekeeping and Engineering, greet guests, and handle check-ins/outs professionally.

The role requires calm handling of high-demand guests, teamwork, and flexibility to work nights, weekends, and holidays in an in-office setting.