Front Office Lead – Guest Experience & Operations

Remington Hospitality; Phoenix (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Remington Hospitality in Phoenix is seeking an experienced Front Office lead to oversee staffing, training, and daily operations at the hotel’s front desk. You will supervise front desk agents, greet guests, manage check-ins and check-outs, and coordinate with Housekeeping and Engineering to resolve guest requests.

Proficiency with MICROS and strong communication are essential to deliver outstanding guest service.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

Job description

Remington Hospitality in Phoenix is seeking an experienced Front Office lead to oversee staffing, training, and daily operations at the hotel’s front desk. You will supervise front desk agents, greet guests, manage check-ins and check-outs, and coordinate with Housekeeping and Engineering to resolve guest requests.

Proficiency with MICROS and strong communication are essential to deliver outstanding guest service.