Front Office Supervisor: Guest Services & Operations Lead

Remington Hospitality; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Remington Hospitality in Dallas, TX seeks a Front Office professional to ensure proper staffing levels, interview, hire, supervise, train and schedule front desk agents and related roles. You will maintain daily MICROS operations and oversee guest check-in/check-out with courteous service.

The role requires thorough knowledge of front office duties, coordination with Housekeeping and Engineering, and timely handling of guest requests and maintenance needs to ensure a seamless guest experience.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Job description

Remington Hospitality in Dallas, TX seeks a Front Office professional to ensure proper staffing levels, interview, hire, supervise, train and schedule front desk agents and related roles. You will maintain daily MICROS operations and oversee guest check-in/check-out with courteous service.

The role requires thorough knowledge of front office duties, coordination with Housekeeping and Engineering, and timely handling of guest requests and maintenance needs to ensure a seamless guest experience.