Front Office Leader: Guest Services & Operations

remingtonhotelscareers; Santa Fe (NM); On-site; USD 52,000 - 72,000; Full time

Job summary

Remington Hotels seeks a seasoned Front Office Leader to oversee daily operations, supervise staff, and maintain staffing aligned with occupancy. You will coach the team, ensure smooth check-ins/check-outs, and promptly address guest needs with professional service.

Applicants should have strong guest relations experience, ability to manage multiple departments, and familiarity with MICROS or Hilton OnQ systems. On-site role with a focus on service excellence and teamwork.

Qualifications

• Requires front desk leadership at a full-service hotel, or equivalent manager-level experience.
• Minimum two years in a front desk supervisor role or similar supervisory duties.
• Ability to manage staffing, guest service, and daily front-office operations.

Responsibilities

• Oversee daily front office and guest services operations.
• Recruit, train, schedule, coach, and supervise front office staff.
• Maintain staffing levels based on occupancy and demand.
• Support front desk during peak periods and resolve guest concerns.
• Ensure accurate check-ins/check-outs, room status, and transactions.
• Communicate with Housekeeping, Engineering, Sales, and Revenue teams.
• Monitor guest feedback and implement improvements for satisfaction.
• Operate MICROS at front office and manage daily transactions.

Skills

Front office management

Customer service

Staff supervision

Scheduling

Policy compliance

Tools

MICROS system

Hilton OnQ

PEP experience

Job description

Remington Hotels seeks a seasoned Front Office Leader to oversee daily operations, supervise staff, and maintain staffing aligned with occupancy. You will coach the team, ensure smooth check-ins/check-outs, and promptly address guest needs with professional service.

Applicants should have strong guest relations experience, ability to manage multiple departments, and familiarity with MICROS or Hilton OnQ systems. On-site role with a focus on service excellence and teamwork.