Front Desk Manager — Guest Experience & Operations

remingtonhotelscareers; Logan (UT); On-site; USD 52,000 - 68,000; Full time

Job summary

Remington Hotels Careers seeks a Front Office Manager to lead all front desk operations and guest services. You will train associates, develop schedules, resolve conflicts, and drive guest satisfaction scores while promoting Bonvoy enrollments and supporting the AGM across departments.

The role requires full-time hours, including weekends and night shifts, with a strong emphasis on reliability and guest-focused leadership to create a welcoming environment for guests and team members.

Qualifications

• Front desk leadership and guest service excellence
• Ability to train associates and develop schedules
• Conflict resolution and driving guest satisfaction scores

Responsibilities

• Oversee front desk operations and guest services
• Train associates and develop staff schedules
• Resolve guest and staff conflicts and promote Bonvoy enrollments
• Support AGM and coordinate with all hotel departments
• Work weekends and nights as needed
• Commit to a high standard of reliability and service

Job description

Remington Hotels Careers seeks a Front Office Manager to lead all front desk operations and guest services. You will train associates, develop schedules, resolve conflicts, and drive guest satisfaction scores while promoting Bonvoy enrollments and supporting the AGM across departments.

The role requires full-time hours, including weekends and night shifts, with a strong emphasis on reliability and guest-focused leadership to create a welcoming environment for guests and team members.