Front Office Operations Lead

Coast-Dental-and-Orthodontics-1; Orlando (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Coast Dental in Orlando is seeking a customer-focused front desk coordinator to support patients and staff, ensuring smooth check-in and check-out experiences. You will handle inquiries, manage scheduling, and keep communications timely and courteous.

Responsibilities include verifying insurance in a timely manner, linking benefits in EagleSoft, processing billing at walkout, and assisting with day-end procedures. A professional, service-oriented demeanor is essential.

Qualifications

• Minimum two years of front office or administrative experience.
• Basic clerical and administrative skills.
• Knowledge of dental terminology is preferred.
• Positive attitude and team player.

Responsibilities

• Greet patients and manage front desk communications.
• Verify insurance and link to EagleSoft two business days prior.
• Process walkouts and end-of-day billing with accuracy.
• Coordinate scheduling and re-appointments.

Skills

Customer service

Phone etiquette

Communication skills

Office software

Education

Associate degree in business

Tools

EagleSoft

Job description

Coast Dental in Orlando is seeking a customer-focused front desk coordinator to support patients and staff, ensuring smooth check-in and check-out experiences. You will handle inquiries, manage scheduling, and keep communications timely and courteous.

Responsibilities include verifying insurance in a timely manner, linking benefits in EagleSoft, processing billing at walkout, and assisting with day-end procedures. A professional, service-oriented demeanor is essential.