Dental Front Desk & Patient Services Coordinator

Coast Dental; Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Coast Dental is seeking a front desk support role to assist in a busy dental office. You will handle patient interactions, registrations, scheduling, and basic insurance verifications under the Office Manager’s direction.

The position requires clerical skills, strong customer service, and familiarity with dental terminology. Experience with dental software (EagleSoft) is preferred; the role emphasizes organization and multitasking in a fast-paced environment.

Qualifications

• Basic clerical and administrative skills.
• Excellent customer service with professional phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.

Responsibilities

• Interact with patients over the phone and in person with excellent service.
• Check in patients and complete registration under Office Manager guidance.
• Schedule appointments within operational standards.
• Confirm appointments two business days prior.
• Verify insurance and determine coverage and benefits; link in EagleSoft.
• Secure pre-authorizations when required.
• Complete checkout by reviewing charts and matching documents.
• File patient charts daily.
• Participate in morning huddles and routine office meetings.
• Attend monthly checklist activities; maintain a clean front desk area.

Skills

Customer service

Phone etiquette

Clerical skills

Insurance terminology

Multi-tasking

Dental software familiarity

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Coast Dental is seeking a front desk support role to assist in a busy dental office. You will handle patient interactions, registrations, scheduling, and basic insurance verifications under the Office Manager’s direction.

The position requires clerical skills, strong customer service, and familiarity with dental terminology. Experience with dental software (EagleSoft) is preferred; the role emphasizes organization and multitasking in a fast-paced environment.