Dental Office Operations Lead (Front Desk)

Coast Dental; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Coast Dental in Orlando is seeking an organized front desk assistant to support the office team with outstanding customer service and clear communication. You will work closely with the office manager to ensure prompt patient service, verify insurance, schedule appointments, and assist with daily cash handling and documentation.

The role requires basic clerical skills, proficiency with Word/Excel and EagleSoft, and a professional phone demeanor. Prior dental office experience is a plus.

Qualifications

• Associate's Degree in business or equivalent; two years working experience.
• Working knowledge of front and back office medical operations.
• Prior management experience is a plus.

Responsibilities

• Assist the office manager to provide prompt, quality customer service.
• Follow Accounts Receivables policies and handle insurance verifications.
• Explain treatment plans and schedule patients; manage end-of-day processes.
• Ensure accurate paperwork and OSHA/Bloodborne pathogen compliance.
• Maintain communications between front and back office.
• Be responsive to patients and patient complaints via the online inquiry system.

Skills

Clerical skills

Communication skills

Phone etiquette

Time management

Customer service

Education

Associate's Degree in business

Two years working experience

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Coast Dental in Orlando is seeking an organized front desk assistant to support the office team with outstanding customer service and clear communication. You will work closely with the office manager to ensure prompt patient service, verify insurance, schedule appointments, and assist with daily cash handling and documentation.

The role requires basic clerical skills, proficiency with Word/Excel and EagleSoft, and a professional phone demeanor. Prior dental office experience is a plus.