Dental Front Desk Concierge

Coast Dental; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Coast Dental in Florida seeks a friendly front desk assistant to support the dental office under the Office Manager. You will handle patient check‑ins, registrations, scheduling, and basic paperwork while ensuring quality customer service.

Daily duties include verifying insurance, linking coverage in EagleSoft, coordinating appointments, and maintaining patient charts. Strong clerical, multi‑tasking, and organizational skills are essential.

Qualifications

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.

Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two business days prior to the patients’ appointments.
• Complete insurance verifications two business days prior to all visits to determine coverage and benefit limits and link insurance in EagleSoft as directed by office manager.
• Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that information is correct and procedures are documented.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.

Skills

Customer service

Phone etiquette

Insurance knowledge

Dental terminology

Organizational skills

Multi-tasking

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Coast Dental in Florida seeks a friendly front desk assistant to support the dental office under the Office Manager. You will handle patient check‑ins, registrations, scheduling, and basic paperwork while ensuring quality customer service.

Daily duties include verifying insurance, linking coverage in EagleSoft, coordinating appointments, and maintaining patient charts. Strong clerical, multi‑tasking, and organizational skills are essential.