Dental Front Office Lead — Patient Care & Operations

Coast-Dental-and-Orthodontics-1; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Coast Dental is seeking a capable front office professional to join the Orlando practice. You will provide exceptional patient service, manage scheduling, verify insurance, and support the Office Manager with daily processes.

Responsibilities include handling accounts receivable, coordinating with back office, and ensuring accurate documentation and billing. A workflow-driven, patient-focused approach is essential.

Qualifications

• Associate degree in business or equivalent; two years of experience preferred.
• Working knowledge of front and back office healthcare operations.
• Prior management experience a plus.
• Experience with dental practice management software, such as EagleSoft, preferred.

Responsibilities

• Act as active member of front office team delivering excellent customer service.
• Collaborate with Office Manager to ensure prompt, quality service to patients.
• Process accounts receivable policies and assist with patient payments or financing.
• Verify insurance and link to EagleSoft prior to patient visits.
• Complete walkout/billing process and end-of-day tasks as directed.
• Respond to patient inquiries via phone, email, or in person with professionalism.

Skills

Customer service

Communication

Dental terminology

Time management

Team coordination

Phone etiquette

EagleSoft

Microsoft Office

Education

Associate degree in business

Tools

EagleSoft

Microsoft Office

Job description

Coast Dental is seeking a capable front office professional to join the Orlando practice. You will provide exceptional patient service, manage scheduling, verify insurance, and support the Office Manager with daily processes.

Responsibilities include handling accounts receivable, coordinating with back office, and ensuring accurate documentation and billing. A workflow-driven, patient-focused approach is essential.