Dental Office Operations Associate

Coast Dental; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coast Dental in Orlando, FL is seeking a friendly Front Desk Assistant to support the office team and patients with exceptional customer service. You will help manage scheduling, insurance verifications, and communications between patients and providers.

Responsibilities include handling AR tasks, explaining treatment plans, assisting with daily deposits in the absence of the Office Manager, and ensuring accurate paperwork and data entry.

Qualifications

• Associate's Degree in business, or equivalent, and two years working experience.
• Prior management experience a plus.
• Basic clerical and administrative skills.
• Effective communication skills; demonstrates professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology preferred.
• Working knowledge of Internet Explorer, Word, and Excel required. Experience with dental software such as EagleSoft preferred.
• Effective time management skills with the ability to manage multiple tasks and priorities.

Responsibilities

• Provide front desk support to patients with excellent customer service.
• Work with office manager to ensure prompt, quality customer service.
• Follow Accounts Receivable policies.
• Offer patient alternate means of payment, e.g., third party financing.
• Explain treatment plans to patients when necessary.
• In Office Manager’s absence, maintain petty cash and make daily bank deposit on time and accurately.
• Exercise effective communication between front and back office.
• Be responsive to patients and patient complaints via online inquiry system.
• Assure timeliness and accuracy of paperwork.
• Complete insurance verifications two business days prior to visits and link insurance in EagleSoft.
• Complete walkout process with each patient including charts and routing slips.
• End of Day process including submittal of insurance claims.
• Participate in morning huddles and routine office meetings.
• Participate in office checklist duties.

Skills

Clerical skills

Customer service

Phone etiquette

Time management

Insurance/dental terminology

Education

Associate's Degree in business

Prior management experience a plus

Tools

Microsoft Word

Microsoft Excel

Internet Explorer

EagleSoft dental software

Job description

Coast Dental in Orlando, FL is seeking a friendly Front Desk Assistant to support the office team and patients with exceptional customer service. You will help manage scheduling, insurance verifications, and communications between patients and providers.

Responsibilities include handling AR tasks, explaining treatment plans, assisting with daily deposits in the absence of the Office Manager, and ensuring accurate paperwork and data entry.