Dental Office Operations Lead

Coast-Dental-and-Orthodontics-1; MetroWest (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Coast Dental is seeking a front office coordinator to support patients and the office team with outstanding customer service. You will collaborate with the Office Manager to ensure prompt, quality service, handle billing, insurance verifications, schedules and deposits, and maintain accurate records.

The role requires strong communication, time management, and professionalism; familiarity with EagleSoft is a plus, and prior management experience is beneficial.

Qualifications

• Associate degree in business or equivalent.
• Two years of experience preferred.
• Knowledge of insurance processes and dental terminology preferred.

Responsibilities

• Provide prompt, courteous customer service to patients in person, by phone, and by email.
• Collaborate with Office Manager to ensure deposits are completed on time and petty cash is controlled.
• Complete insurance verifications two business days before visits to determine coverage and benefits.
• Explain treatment plans to patients when necessary.
• Help build and maintain an efficient appointment schedule; re‑appoint patients as needed.

Skills

Customer service

Communication

Time management

Phone etiquette

Team player

Education

Associate degree in business

Tools

EagleSoft

Job description

Coast Dental is seeking a front office coordinator to support patients and the office team with outstanding customer service. You will collaborate with the Office Manager to ensure prompt, quality service, handle billing, insurance verifications, schedules and deposits, and maintain accurate records.

The role requires strong communication, time management, and professionalism; familiarity with EagleSoft is a plus, and prior management experience is beneficial.