Dental Front Desk & Scheduling Specialist

Coast Dental; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Coast Dental is seeking a friendly front desk receptionist to support patient flow and handle basic paperwork under the Office Manager. You will greet patients, check in, schedule, verify insurance, process pre-authorizations when needed, and ensure accurate charting and billing.

Strong organization and customer service are essential, with familiarity in EagleSoft being a plus. Previous dental or orthodontic office experience is preferred.

Qualifications

• Basic clerical and administrative skills.
• Excellent customer service with professional phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.

Responsibilities

• Exercise excellent customer service while interacting with patients over the phone and in person.
• Check in patients and complete patient registration under the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two business days prior to visits.
• Complete insurance verifications two business days prior to visits and link insurance in EagleSoft; obtain pre-authorizations if required.
• Complete check out process by reviewing charts and ensuring information is correct.
• File patient charts daily.
• Participate in morning huddle, chart review, and routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

Organizational skills

Microsoft Word

Microsoft Excel

Dental software

Education

Dental office experience preferred

Tools

EagleSoft

MS Word

MS Excel

Job description

Coast Dental is seeking a friendly front desk receptionist to support patient flow and handle basic paperwork under the Office Manager. You will greet patients, check in, schedule, verify insurance, process pre-authorizations when needed, and ensure accurate charting and billing.

Strong organization and customer service are essential, with familiarity in EagleSoft being a plus. Previous dental or orthodontic office experience is preferred.