Front Office Operations Associate (Part-Time)

Massanutten Resort; McGaheysville (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate to welcome guests, assist with check-in/check-out, answer inquiries, and provide local recommendations. You will curate vacation itineraries and help guests have a warm, memorable stay.

Ideal candidates are friendly problem-solvers with strong customer-service instincts and basic computer skills. This is a part-time role with varied evenings and weekends.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• General computer skills required.
• Must be 15 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service

Problem solving

Computer skills

Age 15+

Job description

Massanutten Resort

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 15 years or older

Preferred

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Job-Type: Part-Time

Typical Schedule

Days:

• Days vary from week to week
  • Including evening and weekend

Hours:

• Varied hours
  • 16 to 29 hours a week

Compensation:

• Pay: $12.77
  • Potential to earn more with the weekend differential