Guest Experience Front Desk Associate

Massanutten Resort; McGaheysville (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate to welcome guests, assist with check-in/check-out, answer inquiries, and provide local recommendations. You will curate vacation itineraries and help guests have a warm, memorable stay.

Ideal candidates are friendly problem-solvers with strong customer-service instincts and basic computer skills. This is a part-time role with varied evenings and weekends.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• General computer skills required.
• Must be 15 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service

Problem solving

Computer skills

Age 15+

Job description

Massanutten Resort is seeking a Front Office Operations Associate to welcome guests, assist with check-in/check-out, answer inquiries, and provide local recommendations. You will curate vacation itineraries and help guests have a warm, memorable stay.

Ideal candidates are friendly problem-solvers with strong customer-service instincts and basic computer skills. This is a part-time role with varied evenings and weekends.