Call Center Agent

Massanutten Resort; McGaheysville (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Massanutten Resort in Virginia seeks a friendly Call Center Agent to be the first point of contact for onsite and offsite guests. You will assist callers, greet arrivals, provide accommodation and amenity information, and help craft memorable vacation itineraries.

The ideal candidate has a customer-service mindset, strong problem-solving skills, and basic computer proficiency. Prior hotel or resort experience is a plus, along with knowledge of local attractions and activities.

Qualifications

• Customer service experience or aptitude required.
• Ability to solve problems and think on your feet.
• Basic computer literacy and familiarity with common software.

Responsibilities

• Serve as primary point of contact for Resort guests.
• Plan and reserve vacation itineraries.
• Respond to email, chat, and phone inquiries.

Skills

Customer service

Problem-solving

General computer skills

Job description

Massanutten Resort

Job Summary

The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.

Required

• Customer service
• Problem-solving
• General computer skills

Preferred

• Prior customer service/guest relations experience and previous hotel/resort work experience
• Knowledge of local area and attractions

Job-Type: Part-Time

Typical Schedule

Days:

• • Days vary from week to week, including weekends and holidays (when needed)

Hours:

• • Varied hours
    • 24 to 28 hours a week

Compensation:

• Pay: $12.77/Hour

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Plan and reserve vacation itineraries
• Respond to email, chat, and phone inquiries
• Support work culture of service excellence
• Other duties as assigned by management