Front Desk & Guest Services Associate - Weekend Differential

Massanutten Resort; McGaheysville (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate to serve as the primary contact for onsite and offsite guests. You will greet guests, assist with check-in/check-out, handle phone inquiries, and provide accommodation and amenity information while curating vacation itineraries and local recommendations.

Ideal candidates are problem-solvers with a friendly, guest-focused attitude and a desire to serve others.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• General computer skills required.
• Must be 18 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide information on accommodations and amenities.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service skills

Problem-solving skills

General computer skills

Must be 18 years or older

Job description

Massanutten Resort is seeking a Front Office Operations Associate to serve as the primary contact for onsite and offsite guests. You will greet guests, assist with check-in/check-out, handle phone inquiries, and provide accommodation and amenity information while curating vacation itineraries and local recommendations.

Ideal candidates are problem-solvers with a friendly, guest-focused attitude and a desire to serve others.