Front Office Operations Associate (Full-Time)

Massanutten Resort; Hopkins Spring (VA); On-site; USD 17,000 - 19,000; Full time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate (Full-Time) in McGaheysville, VA. The role serves as the primary point of contact for onsite and offsite guests, assisting with check-in/check-out, reservations, and guest inquiries to ensure a welcoming experience.

Ideal candidates solve problems, are friendly, and enjoy serving others. Typical schedule includes evenings and weekends, with 30–40 hours per week, and pay at $12.77 per hour plus potential weekend differential.

Qualifications

• Must be 18 years or older
• Problem-solving skills
• Prior customer service/guest relations experience

Responsibilities

• Greet guests and assist with check-in/check-out procedures
• Answer phone inquiries and provide accommodation and amenity information
• Curate vacation itineraries and offer local attraction recommendations

Skills

Problem-solving skills

Job description

Front Office Operations Associate (Full-Time)

Job Category: Front Line-1

Requisition Number: FRONT004050

• Posted : August 11, 2026
• Full-Time
• Rate : $12.77 USD per hour

Locations

Showing 1 location

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Problem-solving skills
• Must be 18 years or older

Preferred

• Prior customer service/guest relations experience

Job-Type: Full-Time

Typical Schedule

Days:

• Days vary from week to week
  • Including evening and weekend

Hours:

• Varied hours
  • 30 to 40 hours a week

Compensation:

• Pay: $12.77
  • Potential to earn more with the weekend differential

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.