Front Office Operations Associate (Full-Time)

Great Eastern Resort Management, Inc.; McGaheysville (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Great Eastern Resort Management, Inc. at Massanutten Resort in McGaheysville, VA seeks a Front Office Operations Associate to greet guests, handle check-in/check-out, answer phones, and offer local recommendations to ensure a warm, guest-focused experience.

The role is full-time with a varied schedule, including evenings and weekends. Ideal candidates are problem-solvers with a friendly disposition and prior guest service experience.

Qualifications

• Problem-solving skills are required.
• Must be 18 years or older.
• Prior customer service/guest relations experience is preferred.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Problem-solving

Customer service

Job description

Front Office Operations Associate (Full-Time)

Job Category: Front Line-1

Requisition Number: FRONT004050

• Posted : July 27, 2026
• Full-Time
• Rate : $12.77 USD per hour

Locations

Showing 1 location

Massanutten Resort
1822 Resort Dr
McGaheysville, VA 22840, USA

Massanutten Resort
1822 Resort Dr
McGaheysville, VA 22840, USA

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Problem-solving skills
• Must be 18 years or older

Preferred

• Prior customer service/guest relations experience

Job-Type: Full-Time

Typical Schedule

Days:

• Days vary from week to week
  • Including evening and weekend

Hours:

• Varied hours
  • 30 to 40 hours a week

Compensation:

• Pay: $12.77
  • Potential to earn more with the weekend differential

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.