Front Office Operations Associate (Full-Time)

Massanutten Resort; McGaheysville (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate to serve as the primary contact for onsite and offsite guests. You will greet guests, assist with check-in/check-out, handle phone inquiries, and provide accommodation and amenity information while curating vacation itineraries and local recommendations.

Ideal candidates are problem-solvers with a friendly, guest-focused attitude and a desire to serve others.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• General computer skills required.
• Must be 18 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide information on accommodations and amenities.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service skills

Problem-solving skills

General computer skills

Must be 18 years or older

Job description

Massanutten Resort

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 18 years or older

Preferred

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Job-Type: Full-Time

Typical Schedule

Days

• Days vary from week to week
• Including evening and weekend

Hours

• Varied hours
• 30 to 40 hours a week

Compensation

• Pay: $12.77
• Potential to earn more with the weekend differential

Applications accepted until 2:00 PM on Friday, October 16. For more information, contact José Antonio Martínez at 540.289.3143.