Front Office Medical Assistant - Patient Concierge

Panoramic Health; Tempe (AZ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Clear Destination Inc. is seeking a Front Office Medical Assistant to support both administrative and clinical tasks. You will welcome patients, collect insurance information, and ensure accurate data entry in the EMR system while maintaining patient confidentiality.

The role involves assisting with basic clinical procedures, medication prep, and scheduling. Strong communication and organizational skills are essential to provide an outstanding patient experience and support clinic operations.

Qualifications

• High School Diploma or equivalent is required.
• Medical Assistant Certification from an accredited program is required.
• Current BLS certification preferred; must be obtained within 90 days of employment.
• 1 year of experience is preferred.

Responsibilities

• Greets all patients and visitors professionally.
• Obtains copies of insurance cards and documentation, and saves in EMR.
• Performs demographic and insurance validation and informs patients about privacy policies.
• Communicates schedule delays and assists with patient comfort.
• Collects co-payments and reconciles charges at check-in, batches daily.
• Keeps reception and waiting areas clean and organized.
• Schedules patient appointments and follow-ups per policy.
• Prepares and administers medications as directed; performs basic tests.
• Obtains medical histories and explains medications and diet to patients.
• Greet patients and answer phones.
• Prepare, clean, and maintain exam rooms and supplies.
• Performs additional duties as required.

Skills

Customer service

HIPAA compliance

Microsoft Office

Electronic health records

Medical terminology

Data entry

Communication skills

Education

High School Diploma/Equivalency

Medical Assistant Certification

Current BLS certification

Tools

athenaClinicals EMR

Job description

Position Summary

We are seeking a compassionate, organized, and patient-focused Front Office Medical Assistant to join our healthcare team. This role combines both administrative and clinical medical assisting responsibilities, serving as a key point of contact for patients throughout their care experience.

The Front Office Medical Assistant is responsible for creating a welcoming environment, facilitating exceptional patient experiences, and supporting providers through effective communication, clinical assistance, and front-office operations. This position plays a critical role in building patient trust, satisfaction, and loyalty while ensuring efficient clinic workflows.

Key Responsibilities

Patient Services & Front Office Support

• Greet patients, families, and visitors in a professional, friendly, and welcoming manner.

• Check patients in and collect all required documentation, including insurance cards, identification, referrals, authorizations, and other appointment-related information.

• Verify patient demographics, insurance coverage, and required consent forms.

• Communicate appointment details, visit expectations, and relevant patient information clearly and effectively.

• Notify patients of unexpected scheduling delays and assist with maintaining patient comfort during wait times.

• Answer incoming phone calls and respond to patient inquiries in a courteous and timely manner.

• Schedule, reschedule, and coordinate appointments and follow-up visits according to established policies and procedures.

• Maintain clean, organized, and welcoming reception and waiting areas.

Financial & Administrative Responsibilities

• Collect patient copayments, outstanding balances, and reconciliation charges at check-in.

• Process daily payment batches and maintainaccurate financial documentation.

• Accurately document and maintain patient records within the electronic medical record (EMR) system.

• Ensure compliance with patient privacy and confidentiality requirements.

Clinical Support

• Prepare patients for examinations and procedures.

• Obtain and document medical histories and patient information.

• Provide patient education regarding medications, treatments, and dietary instructions as directed by the provider.

• Assist physicians with patient care and clinical procedures.

• Prepare and administer medications as directed by the physician.

• Perform basic laboratory testing, EKGs, dressing changes, and suture removal as ordered.

• Process prescription refill requests as authorized by the provider.

• Prepare, clean, and maintain examination and treatment rooms, equipment, and clinical supplies.

Additional Duties

• Perform other duties and responsibilities as assigned to support clinic operations and patient care.

Qualifications

Required

• High School Diploma or GED equivalent.

• Medical Assistant certification from an accredited program, with credentials meeting applicable state requirements.

• Ability to learn and utilize electronic health record (EHR/EMR) systems and Microsoft Office applications.

• Knowledge of medical terminology.

• Strong customer service, communication, and interpersonal skills.

• Basic computer proficiency and experience with office equipment including calculators, printers, copiers, and scanners.

• Basic math skills and attention to detail.

• Understanding of HIPAA, OSHA, compliance, and information security requirements.

• Knowledge of medical office procedures and patient registration processes.

Preferred

• Current BLS (Basic Life Support) certification for healthcare providers, or ability to obtain within 90 days of employment.

• Minimum of one (1) year of experience in a medical office, clinic, or healthcare setting.

• Experience with medical insurance verification, referrals, and authorizations.

• Familiarity with athenaClinicals or other electronic health record systems.

• Knowledge of examination room procedures, diagnostic testing, and basic clinical support functions.

Skills & Competencies

• Exceptional customer service and patient engagement skills

• Strong organizational and multitasking abilities

• Professional communication and phone etiquette

• Attention to detail and accuracy

• Ability to work effectively in a fast-paced healthcare environment

• Commitment to patient confidentiality and regulatory compliance

• Team-oriented mindset with a focus on delivering high-quality patient care

Join our team and help create exceptional healthcare experiences by delivering compassionate patient care and outstanding front-office support.