Front Office Medical Assistant - Patient Concierge

Clear Destination Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Clear Destination Inc. is seeking a Front Office Medical Assistant to support both administrative and clinical tasks. You will welcome patients, collect insurance information, and ensure accurate data entry in the EMR system while maintaining patient confidentiality.

The role involves assisting with basic clinical procedures, medication prep, and scheduling. Strong communication and organizational skills are essential to provide an outstanding patient experience and support clinic operations.

Qualifications

• High School Diploma or equivalent is required.
• Medical Assistant Certification from an accredited program is required.
• Current BLS certification preferred; must be obtained within 90 days of employment.
• 1 year of experience is preferred.

Responsibilities

• Greets all patients and visitors professionally.
• Obtains copies of insurance cards and documentation, and saves in EMR.
• Performs demographic and insurance validation and informs patients about privacy policies.
• Communicates schedule delays and assists with patient comfort.
• Collects co-payments and reconciles charges at check-in, batches daily.
• Keeps reception and waiting areas clean and organized.
• Schedules patient appointments and follow-ups per policy.
• Prepares and administers medications as directed; performs basic tests.
• Obtains medical histories and explains medications and diet to patients.
• Greet patients and answer phones.
• Prepare, clean, and maintain exam rooms and supplies.
• Performs additional duties as required.

Skills

Customer service

HIPAA compliance

Microsoft Office

Electronic health records

Medical terminology

Data entry

Communication skills

Education

High School Diploma/Equivalency

Medical Assistant Certification

Current BLS certification

Tools

athenaClinicals EMR

Job description

Clear Destination Inc. is seeking a Front Office Medical Assistant to support both administrative and clinical tasks. You will welcome patients, collect insurance information, and ensure accurate data entry in the EMR system while maintaining patient confidentiality.

The role involves assisting with basic clinical procedures, medication prep, and scheduling. Strong communication and organizational skills are essential to provide an outstanding patient experience and support clinic operations.