Medical Front Desk Specialist & Patient Concierge

Encore Rehabilitation Services; Foley (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Encore Rehabilitation Services is seeking a Front Office/Receptionist to support daily clinic operations. This non-licensed role involves front desk tasks, patient intake, and confidential handling of medical records.

The position emphasizes appointment coordination, patient charges, & filing, with responsibilities extending to supporting the Office Manager and Clinical Director under pressure. Strong judgement and interpersonal skills are essential.

Qualifications

• Education: Must have completed the twelfth grade level of school.
• Experience: Background of secretary/receptionist work.

Responsibilities

• Coordinates and schedules patients’ appointments.
• Maintains all aspects of patient medical records and schedules re-evaluations.
• Records daily patient charges and assists with deposits.
• Tracking and collection of patient deductibles and copayments.
• Performs general receptionist/secretarial duties such as answering phone and filing.
• Processes dictation and forwards to referring doctor including Medicare recerts.
• Other duties as assigned by Office Manager/ Clinical Director.
• ANSWERING PHONE: greet with proper courtesy and document messages.

Skills

Clerical skills

Patient scheduling

Customer service

Phone etiquette

Education

High school diploma

Job description

Encore Rehabilitation Services is seeking a Front Office/Receptionist to support daily clinic operations. This non-licensed role involves front desk tasks, patient intake, and confidential handling of medical records.

The position emphasizes appointment coordination, patient charges, & filing, with responsibilities extending to supporting the Office Manager and Clinical Director under pressure. Strong judgement and interpersonal skills are essential.