Front Office Manager – Luxury Hotel & Guest Relations

Montage Hotels & Resorts; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Montage Hotels & Resorts in New York is seeking an Assistant Rooms Manager to lead the Front Office team and ensure flawless guest service. You will guide daily operations, mentor staff, and maintainMontage standards in a fast-paced luxury setting.

The role requires 2–3 years of leadership in a luxury hotel, strong organizational skills, and the ability to adapt to new software. Weekend/night/holiday availability may be required.

Qualifications

• College degree preferred.
• 2 to 3 years leadership experience in a luxury hotel.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt and effectively use new software products.
• Must be dependable and available to work weekends, nights and/or holidays according to business demands.

Responsibilities

• Leading and managing the Front Office team.
• Briefing staff on arrivals, VIPs and daily group activities.
• Building rapport with local community leaders and vendors.
• Staying informed of local offerings to guarantee guest experience.
• Ensuring excellent customer service throughout guest stay.
• Selecting, training, and scheduling front desk associates.
• Maintaining procedures for Guest Relations that improve processes and communication.
• Ordering supplies and maintaining inventory.
• Developing front desk associates to meet standards.
• Performing additional duties as assigned based on business needs.

Skills

Leadership

Guest service

Communication

Organization

Adaptability

Learning mindset

Dependability

Interpersonal skills

Team supervision

Education

College degree preferred

Tools

MS Office

Job description

Montage Hotels & Resorts in New York is seeking an Assistant Rooms Manager to lead the Front Office team and ensure flawless guest service. You will guide daily operations, mentor staff, and maintainMontage standards in a fast-paced luxury setting.

The role requires 2–3 years of leadership in a luxury hotel, strong organizational skills, and the ability to adapt to new software. Weekend/night/holiday availability may be required.